A Guide for Managing IT for Non-IT Professionals
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As more companies adopt a remote-first model, it’s become more important for flexible solutions to manage employee computers. From procurement to recycling, every phase of the IT asset lifecycle must be secure, efficient, and scalable. This guide outlines a comprehensive strategy for managing the full computer lifecycle, with a focus on best practices and vendor-supported solutions.
1. Purchase the Right Device for the Role
Begin with selecting standardized laptops or desktops based on job requirements. For example, engineers may need high-spec machines, while sales staff may prioritize portability. Standardizing devices streamlines the procurement process and simplifies support.
2. Provision the Computer with Software and Security
Before deployment, the IT team installs the operating system, configures baseline security settings, and adds required applications. Using an automated provisioning system ensures speed, consistency, and compliance.
3. Enroll in Mobile Device Management (MDM)
MDM platforms like JumpCloud, Jamf, Intune, or Kandji enable teams to remotely manage devices. This includes enforcing encryption, pushing updates, locking lost machines, and monitoring compliance across all endpoints.
4. Set Up Identity and Access Management (IAM) and Single Sign-On (SSO)
To protect cloud applications and data, configure IAM and SSO tools such as Okta, JumpCloud, or Azure AD. This centralizes access control and provides secure, password-less login experiences for remote employees.
5. Ship the Computer to the Employee
Once configured, ship the device to the employee's home with tracking and clear setup instructions. Use a reliable logistics provider and include contact details for support.
6. Onboard the Employee with IT Support
Provide onboarding documentation or virtual walkthroughs to help employees get up and running. Smooth onboarding reduces tickets and improves the new hire experience.
7. Provide Ongoing Remote IT Support
Ensure employees have access to remote support for issues like troubleshooting, hardware problems, or software guidance. Vendors can supplement internal teams with 24/7 helpdesk services.
8. Upgrade or Replace Devices as Needed
Follow a standardized refresh cycle (e.g., every 3–4 years) or upgrade machines when they no longer meet performance standards. Track assets to avoid unnecessary spend.
9. Offboard Departing Employees Securely
When an employee leaves, immediately lock and secure the device using MDM tools. Offer a buyback program with secure wiping options or schedule device retrieval via courier.
10. Return the Device to IT or Central Facility
Returned devices should be shipped to a central location for inspection and processing. This ensures hardware can be refurbished, reused, or recycled properly.
11. Refurbish or Recycle Responsibly
Finally, devices are either securely wiped and redeployed or recycled in accordance with e-waste regulations. This closes the loop and supports your company’s sustainability goals.
A well-managed computer lifecycle reduces risk, improves employee satisfaction, and lowers total IT costs. By partnering with experienced IT vendors and using the right tools, remote-first companies can achieve secure, seamless device management across the entire workforce. Reach out to us at SetupDock if you are looking for help on one or more of these IT lifecycle steps.